Rapid response sorting and error-filtering actions on-site or at a partner's facility, with up to 24/7 availability. Our service helps prevent production stoppages and minimizes warranty claim risks.
What does the service include?
In the event of a customer complaint, we organize and manage the sorting action: we arrive on-site with properly trained personnel on short notice and work according to the partner's instructions and in their best interest — while also taking over communication and customer support.
- Organization and execution of sorting (containment, firewall) actions on-site or at a partner's facility
- Ensuring qualified capacity on short notice
- Daily inventory and quality report for the partner
- Defining boundary patterns and quality criteria jointly with the partner
- Taking over communication and customer support, with confidential information management
- 100% inspection — defective items are not allowed to proceed
What result does it yield?
- The customer's production will not stop, the complaint will not escalate further
- Minimized risk and warranty cost
- The partner's time, travel, and own capacity are freed up for corrective actions
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